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Warranty Terms - Astra Walker

Astra Walker NZ Warranty for Domestic and Residential Purposes

In addition to the guarantees under the New Zealand Consumer Guarantees Act 1993, Astra Walker offers the additional warranties for products purchased for consumer purposes after 1st January 2018.

Tapware/Showers

10 year replacement product or parts warranty from date of purchase.

Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.

Shower hoses, hand showers, and kitchen hoses are limited to a 2 year warranty. Ceramic disc spindles and flexible mixer tails are limited to a 5 year warranty.

Accessories

5 year replacement product warranty from date of purchase.

Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.

Soap dispensers have a 1 year warranty only. 

Sanitary-ware

5 year replacement product warranty* from date of purchase.

Astra Walker will repair or, at its option, replace any goods which are defective through faulty workmanship or materials, free of charge and labour, within the first 2 years of the warranty.

Cistern mechanisms and seats (both standard and soft-close) are limited to 1 year replacement parts only warranty.

Warranty Conditions

Customers must provide a copy of the purchase receipt to the authorised Astra Walker supplier from whom the product was purchased, as proof of purchase to obtain warranty service.The authorised Astra Walker supplier will then submit the claim to Astra Walker on the customer’s behalf and must include the purchase order no. and/or delivery docket no. in which the goods were obtained from Astra Walker. An inability to provide proof of purchase or equivalent documentation will void warranty. 

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.  This warranty applies in addition to the guarantees given or implied under that Act. 

Defects in the goods caused by improper use, improper installation & failure to observe manufacturers installation instructions, surface damage caused by installation, installation by a non-licensed plumber, products not installed to relevant National Standards and State Regulations, improper care of goods, the effects of hardwater, harsh detergents or abrasive cleaners and products used in a commercial application will not be covered by the warranty.

All plumbing must be tested before concealing/sheeting off, as per AS3500. It is the customer’s responsibility to ensure non-permanent assembly/fixings have been used in the final installation – for any instance where this is not the case, the customer shall remove the goods prior to an Astra Walker Service Agent carrying out any approved service work.

Some finishes are oxidized or organic and will naturally patina further. These and living finishes are Astra Walker will not be liable for any change in these finishes. Finishes on wastes and floor grates are also excluded from the warranty. Powdercoat, Painted, and Lacquered finishes are limited to a 1 year warranty only.

Other exclusions to the warranty include:

  • Jumper Valves                                  
  • Aerator Inserts
  • O-rings and washers
  • Normal wear and tear                            

AS/NZS 3500 states that the maximum water supply pressure at any outlet within a building must not exceed 500kpa.  In this situation pressure-limiting valves should be installed. With pressure greater than 500kpa this means that warranty claims may not be honoured where excessive water pressure is evident.

In regards to ceramic cartridges, the warranty is void should the cartridge be faulty as a result of the following in the water supply:

  • Copper and plastic tube pieces
  • Dirt, sand or grit
  • Thread tape

Astra Walker will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Astra Walker.

Should any warranty claim be made and attended to by an Astra Walker authorised Service Agent and that in the opinion of the Service Agent or Astra Walker, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Astra Walker is responsible, AstraWalker reserves the right to charge a service fee for each service staff attending theOwner’s premises where goods have been installed.

For any further information regarding installation, cleaning or replacement components, or to make a claim under this warranty please do not hesitate to contact your local supplier or Astra Walker Representative customer care on 09-476 6857.